Stay Connected with Real-Time Feedback
Survey, Poll, Assess, Train, & Test
anyone with Ease!
Xperience™ is an online Survey, Polling, Assessment, Training and Testing System built around an integrated Customer Relationship Manager (CRM).
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Surveys
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Xperience allows for survey invitations and codes to be printed directly on teller receipts and member letters. The easy-to-use interface allows you to see survey results daily, at the click of a button, without the time loss or data input that is required with printed surveys.
Each survey is fully customizable and can be traced back to an individual transaction. Create and personalize great surveys including:
- Customer / Member Satisfaction
- Employment Application
- Employee Satisfaction
- Market Research
- New Employee
- Exit Interviews
- Web Satisfaction
- and more...
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Polls |
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Create customized polls for:
- Events
- Favorite Selections
- Attendance Counts
- Compliance
- Policy Reviews
- and more...
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Assessments |
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Xperience allows for customized assessments and reviews for:
- Products
- Performance Reviews / Assessments
- Purchasing Decisions
- and more...
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Training |
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Create your own customized online training.
- Add Pictures and/or Videos
- Branching for targeted training
Xperience is ideal for tracking and creating your annual training and compliance! |
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Testing |
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Xperience allows for customized online evaluation and testing.
- Assess Training comprehension and effectiveness
- Create Timed Test
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Xperience Benefits Include:
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Full integration with the Symitar Episys system
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Survey design interface that allows you to customize questions and responses for your members. Learn what your members think about your website, online banking, new account openings, loans, teller transactions, phone center interactions, and more...
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Results can be reported according to branch, product or individual employee.
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Results can be traced back to an individual transaction.
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Survey can include transaction information such as brand and teller. For example, "How well did Chris do at making you feel welcome when you visited the 15th Street branch?"
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Save postage and per survey costs associated with paper/mail surveys.
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There is essentially no "per survey" cost with Xperience.
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Xperience Surveys can be is integrated (embedded) within your website, so members can visit your site to take the surveys, tests, polls, and/or training.
